Política de Cookies
Last update: 7 January 2025
Cookies
Like many other websites, our Site also uses cookies. For specific information about the cookies we use in connection with running our store with Shopify, please see our Privacy Policy. https://www.shopify.com/legal/cookies . We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences) as well as to perform analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better customize services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain general features and functionality, to function incorrectly or become unavailable. In addition, blocking Cookies may not completely prevent our sharing of information with third parties, such as our advertising partners.
Disclosure of your personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:
- With vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer service, cloud storage, fulfillment and shipping).
- With marketing and business partners to display advertising and provide services to you. Our marketing and business partners will use your information in accordance with their own privacy notices.
- When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.
- In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, the rights of our users, and others.
We make public the following categories of personal and sensitive data about users for the reasons set out above in “How we collect and use your personal data” and “How we publish personal data” :
| Category | Categories of recipients |
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We do not use or disclose sensitive personal information without your consent or for the purpose of deducing characteristics about you.
With your consent, we share personal information for the purpose of engaging in advertising and marketing activities as described below.
Third party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or not under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found there. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation as to their use by us or any third party. Our inclusion of such links does not, in and of itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact details below to request deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as these terms are defined under applicable law) personal information of children under the age of 16.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, so we cannot guarantee "perfect security." In addition, information you send to us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on a number of factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, so they may apply only in certain circumstances, which would allow us to deny your request in certain cases and as permitted by law.
- Right to access/knowledge : You may have the right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.
- Right to deletion : You may have the right to request deletion of personal information we hold about you.
- Right to correction : You may have the right to request correction of inaccurate personal information we hold about you.
- Right to portability : You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising : You may have the right to request that we not “sell” or “share” your personal information or opt out of processing your personal information for purposes of “targeted advertising,” as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, this will be treated as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
- Restriction of processing : You may have the right to request that we stop or restrict the processing of your personal information.
- Withdrawal of consent : Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal : You may have the right to appeal our decision if we refuse to process your request. To do so, you may respond directly to our refusal.
- Managing Communication Preferences : We may send you promotional emails and you may opt out of receiving them at any time by using the unsubscribe option available in the emails we send. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
Please be aware that your exercise of any of these rights will not result in any form of discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require you to provide proof that you have authorized such agent to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Claims
If you have a complaint about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge your complaint with your local data protection authority. For the EEA, you can refer to this list of data protection supervisory agencies .
International users
Please note that we may transfer, store and process your personal information outside of the country in which you live. Your personal information will also be processed with staff and third party service providers and partners in such countries.
If we transfer your personal information outside of Europe, we will use recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the UK competent authority, as applicable, unless the data transfer is to countries that provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call us by phone, send an email to comunicacion@grupoviajabien.es or contact us at Calle de Espronceda 40, Madrid, M, 28003, ES.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.
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INFORMATION TO THE USER
Who is responsible for the processing of your personal data?
VB GLOBAL GROUP SL is the CONTROLLER of the USER's personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD).
Why do we process your personal data?
To maintain a business relationship with the user. The operations planned to carry out the treatment are:
Sending commercial advertising communications by email, fax, SMS, MMS, social networks or any other electronic or physical means, present or future, that enables commercial communications. These communications will be made by the CONTROLLER and will be related to its products and services, or those of its collaborators or suppliers, with whom it has reached a promotion agreement. In this case, third parties will never have access to personal data.
Conduct market research and statistical analysis.
Process orders, requests, respond to queries or any type of request made by the USER through any of the contact forms made available on the CONTROLLER's website.
Send the online newsletter about news, offers and promotions in our activity .
For what reason can we process your personal data?
Because the processing is legitimised by Article 6 of the GDPR as follows:
With the consent of the USER: sending of commercial communications and the newsletter.
For the legitimate interest of the CONTROLLER: to carry out market studies, statistical analysis, etc. and process orders, requests, etc. at the request of the USER.
How long will we keep your personal data?
They will be kept for no longer than necessary to maintain the purpose of the treatment or there are legal prescriptions that dictate their custody and when it is no longer necessary for this, they will be deleted with adequate security measures to guarantee the anonymization of the data or the total destruction of the same.
To whom do we provide your personal data?
No communication of personal data to third parties is planned, except, if necessary for the development and execution of the purposes of the processing, to our providers of services related to communications, with whom the CONTROLLER has signed the confidentiality and data processing manager contracts required by current privacy regulations.
What are your rights?
The rights that assist the USER are:
Right to withdraw consent at any time.
Right to access, rectify, transfer and delete your data, and to limit or oppose its processing.
Right to file a complaint with the supervisory authority (www.aepd.es) if you consider that the processing does not comply with current regulations.
Contact details to exercise your rights :
VB GLOBAL GROUP SL. Calle Espronceda, 40 - 28003 Madrid (Madrid). E-mail: comunicacion@grupoviajabien.es
2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER
By ticking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or presented in download forms, USERS expressly and freely and unequivocally accept that their data are necessary for the provider to process their request, and the inclusion of data in the remaining fields is voluntary. The USER guarantees that the personal data provided to the CONTROLLER are true and is responsible for communicating any changes to them.
The CONTROLLER informs that all data requested through the website are mandatory, as they are necessary to provide the USER with an optimal service. If all data is not provided, there is no guarantee that the information and services provided will be completely tailored to your needs.
3. SECURITY MEASURES
That in accordance with the provisions of current regulations on the protection of personal data, the CONTROLLER is complying with all the provisions of the GDPR and LOPDGDD regulations for the processing of personal data under its responsibility, and manifestly with the principles described in article 5 of the GDPR, by which they are treated in a lawful, fair and transparent manner in relation to the interested party and adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
The CONTROLLER guarantees that it has implemented appropriate technical and organisational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of USERS and has communicated to them the appropriate information so that they can exercise them.
For more information about privacy guarantees, you can contact the CONTROLLER through VB GLOBAL GROUP SL. Calle Espronceda, 40 - 28003 Madrid (Madrid). E-mail: comunicacion@grupoviajabien.es